Frequently Asked Questions

Unlike traditional post-pay accounts prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over the use of electricity. It allows members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

We send a signal from our office to each individual meter, and it sends back it's reading over our electric lines.

Rayle EMC offers several different ways to make payments. Consumers may pay by credit card, cash, money order, or check at the Washington, Lexington, or Greensboro office or by mailing it in with a payment stub. Members may also pay online or by phone with a check, debit, or credit card (Rayle EMC accepts Visa, MasterCard, and Discover).

Rayle EMC customers may also set their accounts up on draft. The bill is drafted the day it is due from either a bank account or a credit card. Customers still receive a bill notifying them of the amount and the due date. You can sign up for Automatic Bank Draft by completing a form that is available at any one of our three locations. Simply bring or mail the completed form to the nearest office, along with a voided or canceled check to complete the sign-up process.

Accounts are subject to disconnection at any time after the due date. Customer Resource Managers do not have the reading schedule for meters. The only way to guarantee there is no interruption in your service due to non-payment is to remit the bill in full by the due date.

Rayle EMC offers many different payment options. You may set up your account on a bank or credit card draft, pay over the phone or Internet with a debit or credit card or submit a check by mail. Customers also have the option of paying at one of our offices, just click here for locations.

At one time or another, every electric consumer has had the electricity go out during bad weather. Rayle EMC strives to keep the power on for every member of the cooperative. However, despite all efforts, no utility can guarantee uninterrupted service.

Limbs and trees falling on the power lines are most often the cause of outages in ice, snow, or wind storms. In some cases, some part of Rayle EMC’s service area suffers more damage than other areas. Rayle EMC’s lines traverse many miles of rural areas and are exposed to more of nature’s forces than comparable lines in a town or city. Crews are dispatched to each area depending on the number of outages.

During an outage, Rayle EMC crews are working around the clock to restore power as quickly and efficiently as possible to all customers. The more severe a storm, the longer it could be to restore power. If main lines are down, then they have to be repaired before service can be restored to neighborhoods and to individual homes.

If you are the only house on your street without power, then it is possible that something has fallen on the service line to your house, or the power to your house comes from a different location than your neighbors. Call Rayle EMC at 706-678-2116 to report your outage and power will be restored as quickly as possible.

Unlike traditional post-pay accounts prepay electric service does not require a member deposit. Prepay accounts are not penalized for disconnects and reconnect.

Members may elect to convert their account from prepay to post-paid electric service at any time, although they may be required to pay all account balances and are subject to the required deposits.

Arrangements are not allowed on prepay electric service accounts.

Prepay members will no longer receive a billing statement.

Members participating in prepay electric service can access their account information through the Rayle EMC Members Services Portal at https://billing.rayleemc.com/oscp/, or by calling or visiting any Rayle EMC office.

When a member signs up for prepay electric service they will be allowed to set up alerts and reminders on their account. Alerts can be sent in any combination using text messages or email. Available alerts include Low Balance Threshold, Service Connected, Service Disconnected, Service Reconnected, Payment Confirmation, Return Check Alert, and Balance and Usage Alert.

Members can recharge their account at any time, day or night, using the internet online portal, by phone, or at a Rayle EMC office during normal business hours. Once a payment is processed (restoring a credit balance of $50) service will be automatically restored within 30 minutes.

Unlike traditional post-pay accounts prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over the use of electricity. It allows members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

Yes, you can switch to prepay electric service even if you already have service at Rayle EMC. Any existing deposits will be applied to your outstanding balance owed and a new prepaid account will be set up. Members that have an overdue balance and wish to convert their account to prepay can pay the balance in full prior to converting or choose the Debt Management option (up to the current limit) of prepay electric service.

Prepay electric service uses the same rate as post-pay service so the only additional cost to signing up for prepay is an additional $5 per month to cover the additional meter cost. Existing members can convert their accounts to prepay electric service by agreeing to the applicable terms and placing a minimum of $50 credit balance on the account for daily usage. New members with no application on file will be required to pay a membership fee of $5, an account setup fee of $35, and a minimum of $50 credit balance for daily usage.

If a member’s account balance runs below a $10 credit, the service will lapse and automatically disconnect. Members will receive a low balance alert prior to being disconnected and will receive another alert once the power has been disconnected.

Prepay accounts that lapse and do not become reconnected after fourteen (14) days will be considered inactive and Rayle EMC will mail a final bill to the last known address on file.

Payments can be made at Rayle EMC or over the phone at (706) 678-2116 during normal working hours. Payments can be made 24 hours a day via credit card, debit card, or electronic check online at https://billing.rayleemc.com/oscp/

New and existing members can apply for prepay electric service at any Rayle EMC office. An application must be completed and signed to enroll in prepay electric service program.

Members that have a single-phase, non-demand residential account with a service that accepts a 200 Amp-rated meter are eligible. Members who have household members with medical conditions or other unique situations must determine whether Prepaid Metering is appropriate for their needs.